Q. Where do you ship to?

A.  We currently ship to the 48 contiguous United States and Canada.  At this time we do not ship to Alaska or Hawaii.

Q. What are your shipping charges?

A.  Our standard shipping charge for Contiguous U.S. orders of less than $150 start at just $7.95.  Expedited shipping options are also available for an additional fee.  Shipping for contiguous U.S. orders of $150 or more is Free.

Q. How long will it take to receive my order?

A. We offer several shipping options.  10 - 14 business days, 6 - 9 business days and 3 - 5 business days.  This will allow you the flexibility of keeping shipping costs down or getting your item more quickly for a little more.  

Q. Can I expedite my order?

A.  In most cases yes.  There are additional options in the checkout process that you will be able to select for expedited processing.  If your order can not be expedited you will be contacted right away and credited any additional shipping costs.

Q. Can I get a sample?

A.   Certain items are available as samples.  Please contact us at info@weddingcram.com or toll free at 1.877.363.7300 for availability.

Q. What are the rules of engraving?

A.  Please refer to the product descriptions for specific details of what each product can accommodate for engraving.

If you need to clarify your engraving intentions, please do so in the "Additional Information" field. This box will be revealed during the check out process.

If we are uncertain as to your intentions, we will contact you for clarification before we process your order.
 

Q. What is your privacy and security policy?

A.  We feel that your privacy and security go hand in hand, and we are fully committed to both.  We will never sell, rent or give away your personal information to any 3rd party that is not directly involved with your order except in the rare case when it is required by law.  Personal information that you enter during the ordering process is transmitted securely over the internet and encrypted with SSL, the internet standard in security.  For additional peace of mind, your credit card information is never retained by WeddingCram.com.  If you have any questions, please email us at info@weddingcram.com.

Q. What is your return policy?

A. 

Returns

WeddingCram.com wants to make your shopping experience as pleasant as possible. Our goal is to sell only
the best products at everyday low prices.

If for any reason you are not satisfied with your purchase, you can return it within 30 days. (With the exception of personalized items and consumables such as cameras and food items)

In order to return your purchase, you must request an RMA (Returned Merchandise Authorization) number within
30 days of receiving your order. To request return authorization, please send us an email with the following info:

1. your name

2. order number

3. item(s) you wish to return

4. reason for return

click here to email us >> return authorization request

Once you receive your RMA# via email, please follow the steps below.

1. Package your return eligible items** securely in their original packaging. Items that appear used or to
have been damaged during return shipment due to inadequate packing will not be accepted. Only items in
resalable condition can be accepted for return.

**Definition of return eligible items

4 No returns are permitted once the event date has passed.

4 If an item is shrink wrapped, the shrink wrap cannot be broken (i.e. wedding programs).

4Shoes cannot have any toe marks or scuffs on the bottom.

4If an item comes in a box or any other packaging, the packaging must not be damaged in any way.

4Item must be in resalable condition.

 

2. Clearly write your return authorization number under your return address on the package.
(please note that packages without return authorization will not be accepted)

3. Please ship your return via US Postal Service with delivery confirmation to the return address provided
with your RMA#. It is very important to include delivery confirmation so that you can be sure we received
your return.

4. Once your return is received and approved for restocking, you will receive a full refund of the purchase
price (not including initial shipping cost) to the credit card used to make the purchase. There are NO
Restocking Fees, however, if your order received Free shipping, then the shipping charge will be deducted
from your refund.

Please note*

• Return shipping costs are the responsibility of the customer and are not refundable.

• Also, packages which are lost in transit are the sole responsibility of the customer. 

• Returns are not permitted once the event date has passed.
  
  
  Damaged or Defective Items
  
  Please be sure to inspect your items as soon as possible after delivery. In the rare case that you receive
  an item that is damaged or defective, please contact us within 5 business days of receipt so that we can
  arrange for pickup and subsequent replacement of the item.
  
   

Dear Valued Customer,

As you can see, our return policy is very reasonable.  We work very hard to provide you with quality items and quality service.  If you decide to return your item, we only ask that you send it back in the same condition that you received it in.

Thank you for shopping at WeddingCram.com

We appreciate your business!